Connect WhatsApp the approved way
ChatCart keeps Meta's official onboarding flow inside the setup journey so teams avoid unofficial workarounds.
WhatsApp commerce operations
Run your WhatsApp sales operation from one shared workspace.
ChatCart gives retailers, catalogue sellers, and owner-led teams one operating layer for conversations, products, order capture, payment follow-up, and structured reporting.
Built for WhatsApp-first sellers, from single shops to multi-branch businesses.
See the full operating flow clearly: a customer message becomes a shared team conversation, a product selection, an order, payment follow-up, and an owner summary without leaving one workspace.
Shared inbox, orders, inventory, and reportingOfficial Meta onboarding flowNo developer IDs requiredBuilt by InsightSphere Technologies
Built for operators, not engineers
Create the workspace, connect the number, add products, and test the flow without managing API infrastructure.
Reporting is part of the workspace
Daily, weekly, and monthly summaries keep owners close to revenue, orders, and conversion without manual chasing.
Keep replies, notes, and handovers visible to the team instead of leaving customer context trapped in one phone.
Use products, delivery fees, and order capture while the conversation is still active instead of jumping between tools.
Track pending, paid, and dispatched work with clear next steps instead of chasing proof and status in old chats.
How the workspace flows
See one customer order move from WhatsApp to fulfilment.
The buyer browses a numbered catalogue, views a product, confirms the order, and hands clean order context to the seller. ChatCart then keeps payment and preparation visible through to dispatch.
Example order journey
WhatsApp catalogue to seller fulfilmentLerato MokoenaWhatsApp customer · +27 71 *** 4821
Online
3 photosSneakers · Product 1White City SneakersR899.00 · In stockReply MORE for photos or 1 to order.
Coastline StudioOrders
1 newLerato MokoenaDelivery · Durban North
White City SneakersSize 6 · Quantity 1
R899.00Order totalR899.00
New
Pending payment
Paid
Preparing
Dispatched
- 01Customer asks
- 02Catalogue opens
- 03Product confirmed
- 04Order captured
- 05Payment tracked
- 06Seller prepares
Illustrative workspace using fictional customer and order details. The interface reflects the real ChatCart flow.
Enterprise
Advanced ordering for one shop or many branches.
Enterprise gives ambitious businesses a richer catalogue and ordering experience, QR Ordering, branch-linked operations, and clear owner visibility. Start with one location or add branches as the business grows.
Customers can browse categories, view product details, build their cart, and continue their order through WhatsApp.
Create a QR code for each branch and place it on your shop door, counter, table, or marketing material. Customers can scan it to instantly browse your catalogue, build their order, and continue on WhatsApp.
Everything in GrowthOne shared WhatsApp numberOne shared product catalogueCustomers choose their branchOrders linked to the selected branchBranch reports for orders, payments, and activityOwner and head-office visibility across branchesUp to 5 users per branchGuided onboarding and manual billing
See each branch clearly
See orders, paid revenue, pending payments, and activity per branch.
Assisted onboarding
How Enterprise onboarding works
Enterprise is currently offered through guided onboarding and manual billing. We help prepare your storefront, QR Ordering, locations, shared WhatsApp flow, catalogue, and team access before going live.
1. Request Enterprise setup2. Confirm your locations and team size3. Agree on manual founding billing4. Connect your shared WhatsApp number5. Add your locations where needed6. Confirm your shared catalogue and QR Ordering7. Invite your team8. Test branch selection and order routing9. Go live with guided support
Scheduled owner reports
Show the business pulse without exporting another spreadsheet.
ChatCart can turn live workspace activity into polished summaries that help owners see message flow, order output, revenue, conversion, repeat-customer movement, and paid-order health over time.
Illustrative report using fictional business data.
Daily owner pulse
See the trading day while it is still moving.
Give owners a concise view of today’s customer activity, order output, confirmed revenue, and conversion health before the day slips away.
Daily activityMessages received and orders created
Commercial resultConfirmed revenue and conversion rate
Follow-up signalRepeat-customer and paid-order health
Owner-ready deliveryScheduled summaries link back to the live Reports workspace for deeper review.
Operational control
Give the team one clean workspace behind WhatsApp.
ChatCart keeps WhatsApp as the customer channel, but the actual business work happens in a shared layer where products, orders, notes, payments, and owner reporting stay visible.
Inbox and customer context stay visible to the whole team.Saved or synced catalogue items help sellers respond faster.Orders are captured directly from the conversation without losing context.Customers, orders, and follow-up stay organized in one commercial workspace.
Inside the workspace
The operating system behind the chat.
Shared conversations
Reply as a team with ownership, notes, and order context attached to the customer conversation.
Products and inventory
Keep catalogue items, manual products, delivery fees, and selling context ready for fast quoting and order capture.
Payment follow-up
Track pending, paid, and dispatched work without digging through old chats or waiting for manual updates.
Templates and reporting
Sync approved WhatsApp templates and give owners structured visibility into commercial performance over time.
Founding business pricing
Choose your plan
Start with a 14-day trial and choose the workspace package that fits your current sales operation. The pricing is intentionally accessible for early businesses getting live with ChatCart.
Starter
Founding pricingA practical workspace for smaller teams getting their WhatsApp sales operation live.
Best for lean teams that need shared conversations, orders, payments, and daily visibility.
1 named user included1 connected WhatsApp number1 product image per productShared inbox, orders, templates, and manual paymentsInventory management for saved products and stock visibilityCore reporting for day-to-day operationsAudit and activity logs
Start Starter trialGrowth
Best for growing operationsAdds more automation, deeper visibility, and stronger operational control for busier teams.
Best for growing teams that need more control, more automation, and owner-level reporting.
3 named users includedUp to 3 product images per productShared inbox, orders, templates, and manual paymentsInventory management for saved products and stock visibilityRules-based automations and new-order email alertsAdvanced management reportingPDF report exportsScheduled daily, weekly, and monthly report emails
Start Growth trialEnterprise Founding Access
AdvancedAdvanced ordering for businesses with one location or multiple branches.
Includes your first 2 active branchesEverything in GrowthAdvanced StorefrontQR OrderingBranch-linked orders and reportingOwner and head-office visibilityAdditional branches: R190/month eachUp to 5 users per branchAdditional users: R20/user/monthGuided onboarding with manual billing
R350/month includes your first 2 active branches. Add more branches for R190/month each.
Get EnterpriseStart with Starter for lean day-to-day operations, or move straight to Growth when you need more automation, more visibility, and stronger operational control. Choose Enterprise for the advanced storefront, QR Ordering, or branch-based operations.
Plan comparison
Compare the right operating model for your business.
Starter helps you run daily WhatsApp sales operations. Growth adds automation, management reporting, exports, and scheduled summaries for owners who want more control. Enterprise includes everything in Growth, then adds the advanced storefront, QR Ordering, branch routing, and branch reporting.
Team and operations
Starter1 named user
GrowthUp to 3 named users
EnterpriseUp to 5 users per branch
Shared inbox and orders
StarterIncluded
GrowthIncluded
EnterpriseIncluded across locations
Inventory management
StarterIncluded
GrowthIncluded
EnterpriseOne shared product catalogue
Product images
Starter1 image per product
GrowthUp to 3 images per product
EnterpriseUp to 3 images per product
WhatsApp templates
StarterIncluded
GrowthIncluded
EnterpriseIncluded through one connected number
Automations
StarterManual follow-up only
GrowthRules-based automations included
EnterpriseRules-based automations included
Reporting
StarterCore daily reports
GrowthAdvanced management reporting
EnterpriseBranch reports and owner visibility
Report exports
StarterNot included
GrowthPDF exports
EnterprisePDF exports
Scheduled report emails
StarterNot included
GrowthDaily, weekly, and monthly summaries
EnterpriseDaily, weekly, and monthly summaries
Advanced Storefront
StarterNot included
GrowthNot included
EnterpriseIncluded
QR Ordering
StarterNot included
GrowthNot included
EnterpriseIncluded
Branch selection
StarterNot included
GrowthNot included
EnterpriseCustomer choice before catalogue browsing
Branch-linked orders
StarterNot included
GrowthNot included
EnterpriseIncluded
Billing
StarterMonthly subscription
GrowthMonthly subscription
EnterpriseManual billing with guided onboarding
| What matters | Starter | Growth | Enterprise |
|---|---|---|---|
| Team and operations | 1 named user | Up to 3 named users | Up to 5 users per branch |
| Shared inbox and orders | Included | Included | Included across locations |
| Inventory management | Included | Included | One shared product catalogue |
| Product images | 1 image per product | Up to 3 images per product | Up to 3 images per product |
| WhatsApp templates | Included | Included | Included through one connected number |
| Automations | Manual follow-up only | Rules-based automations included | Rules-based automations included |
| Reporting | Core daily reports | Advanced management reporting | Branch reports and owner visibility |
| Report exports | Not included | PDF exports | PDF exports |
| Scheduled report emails | Not included | Daily, weekly, and monthly summaries | Daily, weekly, and monthly summaries |
| Advanced Storefront | Not included | Not included | Included |
| QR Ordering | Not included | Not included | Included |
| Branch selection | Not included | Not included | Customer choice before catalogue browsing |
| Branch-linked orders | Not included | Not included | Included |
| Billing | Monthly subscription | Monthly subscription | Manual billing with guided onboarding |
Start your workspace
Move from phone-only selling to structured team operations.
Start the 14-day trial, explore the demo workspace, or get launch support if you want a more guided move into live WhatsApp selling.
Need a bit more guidance before you start? See launch assistance.
FAQ
Are WhatsApp or Meta messaging charges included?
ChatCart subscription excludes WhatsApp/Meta messaging charges where applicable. We help you keep message usage practical and transparent.
What is the Enterprise plan?
Enterprise includes everything in Growth, plus the advanced storefront, QR Ordering, branch management and reporting, owner visibility, more users, and guided onboarding.
Can I use Enterprise if I only have one location?
Yes. Enterprise is available to single-location businesses that want its advanced features. The minimum Enterprise subscription is R350/month and includes capacity for up to 2 active branches.
What does R350/month include?
Enterprise Founding Access is R350/month and includes your first 2 active branches, with up to 5 users per branch. Additional active branches are R190/month each.
How does QR Ordering work?
Create a QR code for a branch and place it on your shop door, counter, table, or marketing material. Customers scan it, browse the catalogue, build their order, and continue through WhatsApp.
How much is an additional branch?
Additional active branches are R190/month each. Additional users beyond the included 5 users per branch are R20/user/month. Enterprise billing is currently handled manually.
Which WhatsApp number can I use with ChatCart?
ChatCart connects to an eligible business number through Meta. A new or spare business number is the safest choice. If your main number already uses WhatsApp Business App, proceed carefully and follow any migration or coexistence instructions Meta presents. Personal WhatsApp Messenger numbers are not a direct ChatCart setup path. ChatCart supports one active WhatsApp number per workspace, so confirm the selected number before completing Meta setup.
Can my team share conversations?
Yes. ChatCart is designed for shared inbox workflows so teams can stay aligned on replies, orders, notes, and customer follow-up.
Can I try ChatCart first?
Yes. You can start with a 14-day trial or explore the demo workspace before setting up your own workspace.
How do subscriptions work?
ChatCart uses monthly subscriptions with founding pricing for early teams. You can choose the plan that fits your current workflow and upgrade when your operation needs more control.
Is setup difficult?
No. You create your workspace, connect your business number, add products, and follow the onboarding steps. ChatCart is designed to be practical for business teams, not technical teams.
Why do I see Facebook or Meta when connecting WhatsApp?
WhatsApp Business is managed through Meta. ChatCart uses Meta's official onboarding flow so you can securely connect your WhatsApp Business account and phone number.
Do I need a Facebook account to use ChatCart?
Yes, but usually only once during the initial WhatsApp setup. Because ChatCart connects through Meta's official WhatsApp Business Platform, the business owner or an authorised admin may need to sign in with a Facebook/Meta account during setup. This is used to connect the WhatsApp Business number, confirm business details, complete display-name checks, and handle verification steps where Meta requires them. Your team members do not each need their own Facebook account to use ChatCart. Once setup is complete, invited staff can use ChatCart from the workspace based on their team access. You do not need to post on Facebook, run Facebook ads, or sell through Facebook. Your customers will still communicate with you on WhatsApp, and ChatCart will guide you through the setup process.
Why does ChatCart need permissions?
Meta asks you to approve permissions so ChatCart can connect your WhatsApp Business account, sync templates, and send or receive messages for your workspace.
Will ChatCart post on my Facebook account?
No. The Meta step is only used to authorize WhatsApp Business messaging access for your ChatCart workspace.
Why am I being asked to verify my business or phone number?
Meta may ask you to verify your business details or phone number before WhatsApp Business setup can finish. That step comes from Meta and helps confirm the number you want to use.
Do I need developer IDs?
No. ChatCart guides you through Meta's official onboarding flow without asking you to manage developer IDs or build your own integration.
Is ChatCart self-service?
Yes. ChatCart is designed as self-service software, with optional launch guidance for businesses that want help getting their workspace ready.
Can I get help launching?
Yes. We offer guided onboarding, workspace setup assistance, and help during launch so you do not have to figure everything out alone.